عربى

Dear Valued Customerss,

To enable us to improve our customer experience, your constructive feedback is important to us.
We would appreciate if you can take time to complete this short survey.


عربى

Services

Please select the service availed.


عربى

Type of Survey

Please choose your survey option.

Pre-trip Survey
Post-trip Survey

عربى

Personal Details

Full Name
Mobile Number
Email
Service
Consultant's Name

عربى

1. How satisfied were you with our ambience?

  Extremely Impressive
  Somewhat Impressive
  Satisfactory
  Not Very Impressive

2. How did you hear about us?

  Repeat Customer
  Recommendation of Friend
  Advertisement
  Price Offered
  Other

3. Please rate your consultant

ExcellentGoodAveragePoor
Courtesy and Grooming
Knowledge
Enthusiasm
Communication Skill
Professional Standard

4. What was the time frame in which you received a quotation for your query?

  Immediately
  Within 24 hours
  Within 48 hours
  Beyond 48 hours

5. Did your consultant offer you other services (Air Tickets | Insurance | Holiday Package | Local Tour | Car Rental)?

  Yes
  No

6. How satisfied were you with our services?

  Value for money
  Above Average
  Competitive
  Slightly Overprice
  Extremely Overpriced

7. How responsive was your consultant towards your questions and concerns?

  Extremely Responsive
  Somewhat Responsive
  Neither
  Somewhat Non-responsive
  Extremely Non-responsive

8 . How likely are you to recommend us to your friend or colleague?

Not at all likely Extremely likely
0
1
2
3
4
5
6
7
8
9
10

9. Any other feedback you'd like to give us?


Post trip

1. How satisfied are you with our services?

  Extremely satisfied
  Satisfied
  Partly satisfied
  Dissatisifed

2. Please rate our consultant on the following attributes.

Strongly AgreeAgreeDisagree
Possessed strong product knowledge
Maintained a professional standard
Offered Itinerary as per request
Engaged well to understand the requirements

3. Why did you choose us over other travel agents?

  Repeat customer
  Friend recommendation
  Price offered
  Advertising
  The reputation of our agency

4. Will you recommend our company and it's services to your family and friends?

  Yes
  No

5. How will you rate our services?

  Value for money
  Just right
  Over priced

6. How likely are you to use our travel services for your next travel?

  Very likely
  Somewhat likely
  Unlikely

7. We welcome your feedback / suggestions if any.


Pre trip

1. Was your call handled in a courteous and efficient manner?

  Exceeded Expectations
  Meet Expectations
  Needs Improvement

2. Please select the time frame in which your query was attended.

  Immediatly
  Within 24 hours
  Beyond 24 hours

3.Please rate our consultant on the following attributes.

Strongly AgreeAgreeDisagree
Possessed strong product knowledge
Maintained a professional standard
Offered Itinerary as per request
Engaged well to understand the requirements

4. How good was the response time of the consultant in terms of your query and booking confirmation?

  Exceeded Expectations
  Meet Expectations
  Needs Improvement

5.How easy was it for you to make a booking with us?

  Extremely easy
  Easy
  Difficult

6. How often do you book your travels with us?

  I book all my travels
  This is my first booking
  Occasionally
  Rarely

7 . Will you recommend our company and its services to family and friends?

  Yes
  No

8. We welcome your feedback / suggestions if any.


Post trip

1. How satisfied are you with our services ?

  Extremely satisfied
  Satisfied
  Partly satisfied
  Dissatisifed

2.What was your overall impression of the following:

ExcellentGoodFairUnsatisfactory
Guide local language
Transportation(any)
Optional excursion
Quality of the refreshment provided

3.How would you rate the quality of your accomodation?

ExcellentGoodFairUnsatisfactory
The facilities in general
Quality of your room
Quality and variety of the food on offer
Attitude and service from hotel staff
Hygiene and cleanliness of the hotel
Hotel services
Transportation and accessibility to and from the hotel

4.Please answer the following few questions based on your experience using us:

YesNo            
Has your holiday lived up to your expectations?
Are you satisfied with the package we offered?
Was our website easy to use and navigate?
Was everything listed on our website reflected in reality?

5.Will you recommend our company and it's services to family and friends ?

  Yes
  No

6. How will you rate our service ?

  Value for money
  Just right
  Over priced

7. How likely are you to use our travel services for your next trip ?

  Very Likely
  Somewhat likely
  Unlikely

8. We welcome your feedback / suggestion if any .


Pre trip

1. Please choose the category of service chosen?

  Short Term
  Chauffeur Services

2. Please rate our consultant on the following attributes.

Strongly AgreeAgreeDisagree
Possessed strong product knowledge
Maintained a professional standard
Offered services as per request
Engaged well to understand the requirements

3. How easy was it for you to make a booking with us?

  Extremely easy
  Easy
  Difficult

4. Did the consultant offer you other services (GPS Facility | Cool Box | Baby Seat | Hotel Accommodation | Local Tour)?

  Yes
  No

5. Please rate your Reservation based on the following attributes.

YesNo
Was your reservation handled properly?
Was the reservation process efficient?
Did you receive the booking confirmation on time?

6. Please rate your overall satisfation in dealing with ArabiaCars?

  Excellent
  Good
  Fair
  Poor

7. Will you recommend our company and services to your family and friends?

  Yes
  No

8. We welcome your feedback / suggestions if any.


Post trip

1. Please choose the category of service chosen?

  Short Term
  Chauffeur Services

2. Please rate your car rental service based on the following attributes.

YesNo
Did your car report on time?
Was the car provided as requested or better?
Were your special instructions followed?

3. Please rate the quality of the car based on the following attributes.

YesNo
Was the car in good condition?
Was the car in a good mechanical condition?
Was the air conditioning effective?
Was the car clean and tidy?

4. Please rate the chauffeur based on the following attributes.

YesNo
Was the uniform and grooming appropriate?
Was he courteous?
Did he communicate effectively?
Was he a safe driver?

5. Please rate the billing service on the following attributes.

YesNo
Was the billing accurate?
Was it timely?

6. How satisfied are you with our services?

  Extremely satisfied
  Satisfied
  Partly satisfied
  Dissatisifed

7. Will you recommend our company and services to your family and friends?

  Yes
  No

8. We welcome your feedback / suggestions if any.


Pre-trip

1. What type of travel services did you avail?

  MICE / Group Travel
  FIT / Individual Travel

2. Please rate our services on the following attributes.

ExcellentGoodAveragePoor
Response time on your query
Options provided in terms of sightseeing activities
Accuracy and content of information provided
Booking process

3. Was the billing done accurately and in timely manner?

  Yes
  No

4. When did our representative last visit you?

  0 - 6 Months
  6 - 12 Months
  More than a year

5. How often are you updated on our promotional offers / Change in tariffs if any?

  Regularly
  Once in 6 months
  Only on request

6. How would you rate your knowledge about Oman as a destination?

  Excellent
  Good
  Average
  Poor

7. Will you use TourOman for your future travel bookings to Oman?

  Yes
  No

8. We welcome your feedback / suggestions if any.


Post trip

1. How satisfied are you with the overall experience with us?

  Extremely Satisfied
  Satisfied
  Unsatisfied

2. Please rate our services on the following attributes.

ExcellentGoodAveragePoor
Assistance provided in the airport at time of arrival
Punctuality of the vehicle used for your transportation
Cleanliness of the vechicle used for your transportation
Quality of meet and assist upon arrival at airport

3. Please rate our Guide on the following parameters?

ExcellentGoodAveragePoor
Courtesy and Grooming
Knowledge
Enthusiasm
Communication Skill

4.How would you rate the quality of your accomodation?

ExcellentGoodAveragePoor
The facilities in general
Quality of your room
Quality and variety of the food on offer
Attitude and service from hotel staff
Hygiene and cleanliness of the hotel
Hotel services
Transportation and accessibility to and from the hotel

5. Do you feel that the tour was value for money?

  Yes
  No

6. How likely are you to use our services again?

  Very Likely
  Somewhat likely
  Unlikely

7. Will you promote Oman as a destination?

  Yes
  No

8. We welcome your feedback / suggestions if any.